PocketMed Fast Support™

Desktop

1. Can I email my captures from my Palm handheld using PocketBilling?

2. Customizing Charge Lists - Palm

3. Customizing Charge Lists - Pocket PC

4. How can I view patients in ALL Hospitals?

5. How do I install Diagnosis (ICD-9) and procedure (CPT) plug-ins on a Pocket PC handheld?

6. How do I re-download the PocketBilling installation files?

7. How do I register my version of PocketBilling? The software keeps asking me for an unlock key and a password.

8. How do I update/edit/modify the Diagnosis and Charge codes?

9. I am encountering problems syncing PocketBilling when using Windows Vista, what is wrong?

10. I am having trouble installing PocketBilling 4.0, what am I doing wrong?

11. I have recently purchased the Motorola Q SmartPhone. I cannot load the PocketPC Office Suite. Is there a Windows Mobile 5.0 version in development? If so, when will it become available?

12. I installed PocketBilling and now my Palm crashes. What should I do?

13. I just downloaded the 30-day trial version of PocketBilling but it states that I need an unlock code. What is the unlock code?

14. I purchased PocketBilling, however, I have not receieved the key to unlock the trial version, and the trial period is running out or has already expired.

15. I used my free trial of PocketBilling Desktop up through expiration and after purchasing a full version of PocketBilling, my full version program is still showing that it has expired as if it were only the trial version. How can the full version be “unlocked”?

16. Is my Apple Macintosh computer compatible with PocketBilling 4.0?

17. Is my handheld device compatible with PocketBilling 3?

18. Is my handheld device compatible with PocketBilling 4.0?

19. Is PocketBilling 3.X compatible with Windows Vista?

20. The desktop is not synchronizing with the handheld. I have entered information on my Palm or Pocket PC and it doesn’t appear on the desktop or vice versa.

21. What causes the error, “Linked Database is not present,” on Palm devices?

22. What CPT and ICD-9 plug-ins are available for PocketBilling?

23. When attempting to install the HanDBase Conduit for PocketPC, I receive the following error: Activesynch is not set up to synchronize files. You will not be able to install any HanDBase files. How do I correct this?

24. When I print/export data from PocketBilling Desktop, numerical values appear as the patient name instead of the patient’s name. How can I fix this to show patient name on export?

25. Where can I download ICD-9 and CPT code plug-ins?

1. Adding/modifying ICD-9/E&M codes

2. Exporting from PocketBilling Desktop

3. PocketBilling User Guide - Desktop

4. Printing with PocketBilling Desktop

5. Using the Print Report feature

1. Can I email or report on just one day’s worth of charges? Whenever I try, I get all of the data on all of my patients!

2. How can I delete/remove a single record (charge, patient, rounding patient)?

3. How can I easily select a date of birth without scrolling through each month?

4. How can I edit pop-up fields and other databases?

5. How do I contact PocketMed?

6. How do I do a multi-column sort of patients?

7. How do I download the iPhone/iTouch manual?

8. How do I hide/unhide columns from view with PocketBilling Desktop?

9. How do I install PocketBilling 4.0 to an external memory (SD, CF) card? I receive an error stating that PocketBilling cannot locate database(s).

10. How Do Install my Downloaded ICD-9 or CPT Code Plug-ins into PocketBilling?

11. How is data saved in PocketBilling? Will overwriting data remove deleted items?

12. I downloaded the PocketBilling installer from a 3rd party reseller, but it does not install correctly. What can I do?

13. I downloaded the trial version of PocketBilling to my Apple Computer (iMac, eMac, PowerMac, PowerBook, iBook, Mac Mini). The file I downloaded is a zip file and it will not install.

14. I have an HP Jornada (or other similar handheld) which requires applications to be compatible with SH3 devices, but it seems that PocketBilling is built for ARM devices. Can I receive an installer for my SH3 handheld?

15. I have been using an older version of PocketBilling and would like to continue to use this version on new PDAs. Can you send me the installation file for these older versions?

16. I switched from a Palm Handheld device to a Pocket PC handheld device (or vice-versa). How do I install PocketBilling on the new device?

17. I updated my copy of PocketBilling to the newest version. How can I transfer my old patient data to the new databases?

18. I wish to include my patients’ DOB in my reporting output. Why can I not do this?

19. I would like to make a modification to PocketBilling that the software will not allow. What can I do?

20. I’ve tried reinstalling PocketBilling Office Suite for Pocket PC, however, synchronization between the Handheld and Desktop is not working correctly.

21. In the main screen it shows all the patients that I have entered into the software instead of just showing the ones that should be on that list or view. How do I set it up so that it will show patient list by site or discharged group?

22. Is my Apple Macintosh computer compatible with PocketBilling 3?

23. Is there a way I can delete a charge code that I never use or is outdated?

24. My Palm T5 / Treo 650 is experiencing memory issues when using PocketBilling. What is the cause/solution?

25. PocketBilling iPhone/iTouch Documentation

26. The Desktop software gives me the error “PocketBilling databases not found…” what is causing this? What can I do?

27. Today while entering a patient’s diagnoses using the larger ICD code file the PDA locked up on the fourth diagnosis and had to be rebooted to get any response.

28. When entering procedures why does it not allow me to choose more than one procedure / charge?

29. When I navigate to the Visits DB, I do not see any patient names, only MR#s. How do I use this information? How can I look for visits for a particular patient?

30. When I print/export data from PocketBilling Desktop, other numerical values or strings appear as the patient MR# instead of the patient’s actual MR#. How do I fix this to show the correct value on export?

31. When I try and change filters from the filter button, it doesnt change the fields I see in my reports. I am having trouble printing out reports on only the records I desire, like just my discharged patients. How do I properly print out reports?